Frequently Asked Questions
Everything you need to know about your favorite sheepskin boots and accessories.
Are your boots made from genuine Australian sheepskin?
Yes, all our boots are crafted from 100% premium, A-grade Australian sheepskin, ensuring maximum comfort, breathability, and durability.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the country. Express options are available at checkout for delivery within 1-2 business days.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please note that for hygiene reasons, socks cannot be returned unless faulty.
How do I clean and maintain my UGG boots?
We recommend using a specialized sheepskin protector spray before the first wear. For cleaning, use a damp cloth and a dedicated sheepskin cleaner, avoiding direct heat sources while drying.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Buy Now Pay Later options like Afterpay and Klarna.
How do I know which size to order?
Our boots generally run true to size, but they will stretch slightly as the wool settles. If you are between sizes, we recommend sizing down for a snug, comfortable fit.